FAQs and T&Cs
Do you ship orders to where I live?
Yes. We send orders all around the world.
If you are unable to find your destination at checkout please email firstname.lastname@example.org and we will see what we can do.
Where’s my order?
Before getting worried, please take a minute to review the estimated times for post to arrive from our base in London.
The Royal Mail estimates that deliveries to Western Europe should arrive within three working days, Eastern Europe takes up to five working days and other countries seven to ten working days.
Sometimes orders arrive faster than the times quoted above and occasionally it takes longer.
If your item doesn’t arrive in the estimated time we urge you to check with neighbours and look through any stacks of unopened mail. We have found that missing orders are frequently just misplaced at the recipient’s end.
Unless you have requested otherwise, we send all orders by regular Royal Mail. This is an economical and generally efficient service, but there is no tracking facility and so once your order has been posted we are not able to tell you where it is.
I love your guides, can you do one for my neighbourhood?
We plan a long way ahead and have fairly strict criteria for what guides we decide to do, but please feel free to make suggestions. We try to answer all emails, but don’t be offended if it takes us some time.
I love your guides, can you do one for my business?
We would be glad to discuss it. Please email email@example.com with relevant details.
How up to date are your guides?
We try to update our guides every 12 months. The guides are printed in limited runs which means we need to reprint regularly, so we use that opportunity to take a good look at the listings before going ahead.
All information is correct to the best of our knowledge at the time of going to press but we always advise that you telephone before embarking on long journeys.
Where can I buy your maps?
Please email us at firstname.lastname@example.org and we'll try to help.
Can I sell your guides in my shop?
Of course! Just email email@example.com and we’ll get things rolling.
Who is Herb Lester?
Sorry, there are some questions we can’t answer.
Herb Lester Associates accepts purchases through all major credit cards, Paypal and by cheque. To pay by bank transfer, please contact us for details. All prices are in British Pounds.
Orders will be processed within 48 hours and shipped using Royal Mail. Herb Lester Associates is not responsible for any customs, duties or other fees that may be incurred importing goods into your country of residence. Herb Lester Associates is also not responsible for any lost, stolen or damaged packages. Tracked shipments are available for both domestic and international orders. If you require this service please select it at checkout.
Shipping rates will vary according to size, weight and quantity.
Owing to the nature and price of the printed items in the shop, Herb Lester Associates does not accept returns.
All content appearing on herblester.com is the property of Herb Lester Associates except where stated.
Any information, images, copy and graphics cannot be reproduced, used, copied, re- transmitted or modified without prior written consent.
We do not store credit card details nor do we share customer details with any 3rd parties.
Terms and Conditions
By using herblester.com you agree to the Terms and Conditions outlined above. We reserve the right to update these Terms and Conditions at any time.