For UK orders, we use Royal Mail Tracked 48 or Tracked 24.
If you require tracking for international orders, you must choose International Tracked at checkout.

We aim to send orders within two business days. You will be notified when your order is despatched.

Estimated delivery times
Western Europe: three business days
Eastern Europe: five business days
Other countries: seven to ten business days

Sometimes orders arrive faster than the times quoted above and occasionally it takes longer.

If your item doesn’t arrive in the estimated time we urge you to check with neighbours and look through any unopened mail. We have found that missing orders are sometimes misplaced at the recipient’s end.

If you haven't received your order after 28 working days from despatch, please email orders@herblester.com

Herb Lester Associates is not responsible for any customs, duties or other fees that may be incurred importing goods into your country of residence. These are the responsibility of the recipient. As the seller, we have no control over these charges. Fees are collected by your local customs office and are not included in our shipping costs or product prices.